Monitor Auto-Approval vs Manual Review Distribution Across the Organisation
The organisation administrator can access a summary view of approval disposition data from the Approval Repository — total submissions in a period, count auto-approved, count manually approved, count rejected, and average time-to-decision for manual reviews. This data helps the administrator validate their threshold configuration. If auto-approval is capturing a very low percentage of submissions, the threshold may be set too conservatively. If coordinators are approving nearly all manual-queue submissions without rejections, the threshold may be too low. This story covers read-only visibility into existing data, not a dedicated analytics dashboard.
User Story
Acceptance Criteria
- Given I am authenticated as an organisation administrator, when I access the reimbursement workflow overview, then I can see a breakdown of submission counts by approval status (auto_approved, manually_approved, rejected, pending) for a selectable period
- Given submissions exist across multiple coordinators in my organisation, when I view the overview, then the data aggregates across all coordinator scopes within my organisation
- Given the auto-approval threshold is set very conservatively (e.g., 5 km), when I view the distribution, then I can see that few submissions are being auto-approved and consider increasing the threshold
- Given I adjust the auto-approval threshold configuration, when I return to the distribution view after a period, then the shift in auto-approved vs manually-reviewed proportions is visible in the data
- Given no submissions exist in the selected period, when I view the distribution, then a clear empty state is shown rather than zeroes that could be misread as data
Business Value
Threshold misconfiguration wastes coordinator time (threshold too low → most submissions require manual review) or creates compliance gaps (threshold too high → high-value claims bypass scrutiny). Giving administrators visibility into disposition distribution enables evidence-based threshold tuning, directly improving operational efficiency and compliance posture for the organisation.
Components
- Approval Repository data
- Auto-Approval Service service