Access and Download Printable Document Templates for Manual Fallback

The document management screen includes a dedicated section for printable templates, accessible alongside the digital document management tools. Administrators can browse available templates by document type, preview them, and download them as PDF files. Each template is pre-formatted with the organization's branding and includes clear instructions for the manual submission process. The app also provides step-by-step guidance on the paper path for users who choose it, reinforcing that the paper option is intentionally supported, not a workaround. This directly implements the incremental digitization approach modeled on banking's nettbank rollout strategy.

HIGH story-power-of-attorney-documentation-organization-administrator-006 3 pts

Story Points

High

Priority

Power of Attorney & Documentation Digitization

Feature

User Story

As a Organization Administrator

I want to access printable document templates (power of attorney forms, consent forms, epikrise summaries) directly within the app and download them for users who are not yet ready to use the digital signing process

So that So that the organization can maintain the parallel paper-based process during the digital transition, ensuring no beneficiary is excluded from receiving services while digital adoption is gradual

Acceptance Criteria

Given the user opens the document management screen, when they navigate to the templates section, then a list of available printable templates is displayed organized by document type
Given a template is listed, when the user taps to preview it, then a PDF preview is shown within the app before downloading
Given the user downloads a template, when the download completes, then the PDF is saved to the device and the system records a download event for audit purposes
Given a template is downloaded, when the user views the manual process instructions, then clear step-by-step guidance is shown for completing and submitting the paper document
Given a new template version is published, when the user next accesses the templates section, then the updated template is shown with a version indicator and the previous version remains accessible

Business Value

The gradual digitization approach is a strategic requirement, not an option. Organizations like Blindeforbundet have explicitly stated that no hard cutover is acceptable — the paper process must remain viable during the transition. Providing high-quality printable templates within the app ensures the transition is frictionless, builds trust in the digital system incrementally, and prevents the risk of users being left without a valid process while they adapt to the digital tools.

Components

Power of Attorney & Documentation Digitization

Related Feature

Organization Administrator

User Role