🏠 Overview › 👥 User Roles ›📖 Initiate Digital Signing Workflow for a Document

Initiate Digital Signing Workflow for a Document

The document signing widget embeds the signing initiation flow within the document detail view. The administrator selects the appropriate signing method based on the document's legal requirements — BankID-based e-signature for high-risk documents such as powers of attorney, or in-app acknowledgment for lower-risk consent forms. The signing service creates a session with the configured e-signature provider (e.g., Signicat), sends a signing request to the relevant party, and monitors the signing status in real time. Upon completion, the document record is updated with the signature confirmation and a timestamp.

CRITICAL story-power-of-attorney-documentation-organization-administrator-003 8 pts
8
Story Points
Critical
Priority
Power of Attorney & Documentation Digitization
Feature

User Story

As a Organization Administrator
I want to initiate a digital signing workflow for an uploaded document, choosing between a legally binding BankID-based e-signature via Signicat or a simpler in-app acknowledgment for lower-risk documents
So that So that documents are formally signed and legally valid without requiring physical presence or paper forms, reducing administrative delays and ensuring compliance with document execution requirements

Acceptance Criteria

  • Given a document is in 'uploaded' status, when the administrator initiates a signing workflow, then the system presents a choice between BankID e-signature and in-app acknowledgment based on document type
  • Given the BankID signing option is selected, when the signing session is created, then a signing request is sent via the configured e-signature provider and the document status updates to 'signing in progress'
  • Given a signing session is active, when the signer completes the BankID signing flow, then the document signing service receives the callback, verifies the signature, and updates the document status to 'signed'
  • Given the in-app acknowledgment option is selected, when the authorized party confirms within the app, then the document status is updated to 'acknowledged' with the confirming user's identity and timestamp
  • Given a signing session is created, when 48 hours pass without completion, then the session is marked as expired and the administrator is notified to resend

Business Value

Digital signing eliminates the primary bottleneck in the paper-based POA process: the need for physical signatures. For Blindeforbundet, coordinating in-person signing for beneficiaries with visual impairments is logistically challenging and causes delays in service delivery. BankID-based e-signatures are legally binding in Norway and directly fulfill the organization's duty of care obligations while dramatically reducing administrative burden.

Components

Power of Attorney & Documentation Digitization
Related Feature
Organization Administrator
User Role