MEDIUM story-external-portal-coordination-global-admin-007 5 pts
5
Story Points
Medium
Priority
External Portal Coordination
Feature

User Story

As a Global Administrator
I want to configure the complete portal integration setup for a newly onboarded HLF organization, including feature ownership flags, deep links, and webhook routing
So that So that a new organization's Likeperson app instance is correctly coordinated with their Min Side portal from day one, without requiring manual database configuration or developer intervention

Acceptance Criteria

  • Given a global admin is onboarding a new organization, when they open the portal integration setup for that organization, then all configuration fields start pre-populated from the platform default template
  • Given a global admin customizes the feature ownership flags for the new organization, when they save the configuration, then those flags apply only to that organization and do not affect other organizations' configurations
  • Given a global admin enters the organization's webhook source identifier, when a Dynamics webhook payload from that organization arrives, then the infrastructure correctly routes and scopes it to that organization's data context
  • Given the onboarding configuration is complete, when the global admin marks the portal integration as active, then the organization's app users begin receiving portal-synced data and feature ownership flags take effect
  • Given a global admin wants to replicate one organization's portal configuration to another, when they use the copy-configuration function, then all flags, URLs, and identifiers are duplicated to the target organization for further customization

Business Value

Each HLF organization may have a different Min Side portal setup, feature rollout timeline, and Dynamics installation. Without a structured onboarding configuration path, global admins must configure each organization through fragmented settings screens and risk inconsistent or incomplete setup. A unified onboarding workflow reduces configuration errors, shortens the time to go-live for new organizations, and ensures portal integration is correctly scoped from the start rather than retrofitted after issues emerge.