Track Physical Certificate Card Issuance Status

HLF's physical certification card is culturally significant — referred to as an 'adelsmerke' (badge of honour) — and the physical card parallel system must be tracked alongside digital certificates. The physical card issuance status is modelled as a boolean flag (and optionally an enum status: pending, ordered, dispatched, received) on the certification record. The Certificate Card Widget surfaces this as a status badge. Coordinators can update the physical card status when managing a mentor's certificate record. This unified tracking ensures a single source of truth for both digital and physical certification artefacts.

MEDIUM story-digital-certificate-management-peer-mentor-005 2 pts

Story Points

Medium

Priority

Digital Certificate Management

Feature

User Story

As a user

I want to see the physical card issuance status on each certificate record, indicating whether the physical card has been ordered, dispatched, or is pending

So that So that peer mentors know when to expect their physical card and coordinators can manage the physical card dispatch process within the same interface as the digital record

Acceptance Criteria

Given a certificate record is created, when the physical card has not yet been issued, then the Certificate Card Widget displays a 'Physical card pending' badge
Given a coordinator marks a physical card as dispatched, when the record is saved, then the status badge on the certificate card updates to 'Physical card dispatched' for both the coordinator and the peer mentor
Given a peer mentor views their certificate screen, when the physical card has been dispatched, then they see 'Physical card dispatched' and the date it was sent
Given a coordinator is managing a peer mentor's certificate, when they update the physical card status, then the change is immediately reflected in the peer mentor's certificate view
Given the certificate record is exported or reported, when physical card status is included, then the status accurately reflects the current dispatch state

Business Value

The physical card is a valued recognition artefact for HLF peer mentors ('adelsmerke'). Tracking physical card issuance alongside digital certificates in a unified interface respects this cultural significance while providing the digital infrastructure needed for scale. Eliminating separate tracking methods reduces coordinator administrative overhead.

Components

Digital Certificate Management

Related Feature

Peer Mentor (Likeperson)

User Role