Configure Expiry Alert Lead Times for Certificate Reminders

The Certificate Service supports configurable lead-time intervals for expiry reminders. Coordinators can adjust the default reminder schedule (60, 30, 7 days) to match their organization's specific renewal workflow — for example, an organization with a longer certification renewal process might set reminders at 90, 60, and 30 days. Configuration is scoped to the organization level. Changes take effect for all future reminder evaluations. The Expiry Alert Widget's in-app banners use the same configurable thresholds to determine when to surface warnings on the Certificate Screen.

MEDIUM story-digital-certificate-management-coordinator-008 3 pts

Story Points

Medium

Priority

Digital Certificate Management

Feature

User Story

As a Coordinator

I want to configure the lead-time intervals at which expiry reminder notifications are sent to peer mentors (e.g. 60, 30, and 7 days before expiry)

So that So that reminder timing can be tuned to the organization's renewal process length and mentor responsiveness, ensuring reminders are sent at the most effective intervals

Acceptance Criteria

Given a coordinator accesses certificate reminder settings, when they update the lead-time intervals, then the new values are saved and applied to all future expiry checks for their organization
Given the lead-time configuration is updated, when the next expiry check runs, then notifications are scheduled according to the new intervals and not the previous default values
Given a coordinator sets a lead-time of 90 days, when a certificate is 90 days from expiry, then a reminder notification is triggered
Given a coordinator saves an invalid configuration (e.g. negative days or intervals out of order), when the form is submitted, then a validation error is shown and the configuration is not saved
Given the coordinator configures lead times, when a peer mentor views a certificate within any configured threshold, then the Expiry Alert Widget in-app banner reflects the same threshold window

Business Value

Different organizations have different renewal processes — some certifications require multi-week training programmes while others can be renewed in a single session. Configurable lead times ensure that reminder notifications arrive when they are actionable, maximizing the likelihood that peer mentors renew before expiry and reducing the operational disruption of unexpected certificate lapses.

Components

Digital Certificate Management

Related Feature

Coordinator

User Role