Monitor Platform Health Across All Member Organizations

Global Administrators currently have no unified view of platform health across all member organizations, making it difficult to diagnose data quality issues across organizational boundaries. The Admin Dashboard (in Global Administrator mode) aggregates health indicators including integration sync statuses for accounting systems (Xledger, Dynamics) and member systems (Cornerstone, Consio), error rates, pending administrative actions requiring escalation, and data integrity warnings. This cross-organization visibility is essential for Norse Digital Products to support client organizations remotely and reduce support response times. The dashboard uses Supabase real-time subscriptions to reflect live platform state.

HIGH story-admin-portal-global-admin-008 5 pts

Story Points

High

Priority

Admin Portal

Feature

User Story

As a Global Administrator

I want to monitor system health indicators, integration statuses, and data quality metrics across all member organizations from a single dashboard view

So that So that I can proactively identify and address issues before they impact Organization Administrators or end users, and fulfill my responsibility for platform-wide GDPR and compliance oversight

Acceptance Criteria

Given I am a Global Administrator, when I view the Admin Dashboard, then I see platform health indicators aggregated across all member organizations
Given an integration sync fails for any organization, when the failure is detected, then it appears on the Global Administrator dashboard within the next real-time update cycle
Given I see a health warning for a specific organization, when I click through, then I am taken to that organization's scoped admin view for investigation
Given data integrity warnings exist (e.g., duplicate member records across organizations), when I view the dashboard, then warnings are surfaced with the affected organization and entity count
Given all integrations and systems are healthy, when I view the dashboard, then a clear positive health status is displayed, confirming no action is required

Business Value

Without a unified health monitoring view, Global Administrators must contact each Organization Administrator individually to assess platform status, creating communication overhead and delayed incident response. Centralized health monitoring enables Norse Digital Products to provide proactive support SLAs, identify systemic issues (such as a broken accounting integration affecting multiple organizations) before clients report them, and demonstrate platform reliability to prospective clients during sales cycles.

Components